Customer Services Advisor

Our client in the Coalville area are seeking a Customer Service Advisor to join their team on a full time permanent basis.

The main purpose of the role will be to:

• Complete the day to day duties within the department

• Provide excellent customer service on the telephone, face to face and via email

• Manage customer accounts

Overview of the role

• Process purchase orders on SAPs

• Handle incoming calls and resolve queries alongside building good customer relationships
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage multiple email accounts and respond accordingly
• Stock Checks, Pricing and product lead times
• Dealing with customer discrepancies, investigating and logging reports using excel
• Chasing deliveries, Giving ETA’s and requesting POD’s

If you consider yourself to be the following - please apply

• Passionate about giving excellent customer service
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Have excellent attention to detail
• Ability to maintain good working relations with customers
• Ability to prioritise own workload but as part of a team alongside helping with other workloads during busier periods

Hours of work:

8.30am - 5pm (1hour lunch) Mon - Thurs

8.30am - 4.30pm (30 min lunch) Fri

Salary up to £22,500 for relevant experience.