Electrical Project Manager

Our prestigious unique market leading client, based in Wymondham, is currently seeking an Electrical Project Manager, to join their growing team.

This is a full time, permanent position, based in Wymondham

Benefits:

• Electric car scheme
• Health cash plan from Bupa
• Flexible working
• 25 day holiday
• Pension scheme
• Bonus scheme
• Employee assistance programme

Essential Skills, Knowledge and Experience:

• Have a degree or equivalent in an electrical discipline
• Strong leadership & management skills
• Understand technical processes

Job Duties:

• Provide technical assistance and support to customers who have purchased the product. This includes addressing issues, troubleshooting problems, and ensuring customer satisfaction.
• Oversee the commissioning process of products, ensuring they are correctly installed and configured for optimal performance.
• Manage service operations, coordinating service teams, and ensuring timely delivery of services.
• Administer and manage product warranties, ensuring that customers receive appropriate coverage and that warranty claims are processed efficiently.
• Coordinate the resolution of breakdowns or technical issues promptly, minimizing downtime for customers and maintaining a positive relationship.
• Develop and implement training programs for internal staff and external customers to enhance technical knowledge and skills related to the products.
• Manage projects related to aftersales services, ensuring they are completed on time, within budget provided, and meet quality standards.
• Provide guidance and advisory on staff requirements, including recruitment, training, and performance evaluation for the technical support team.
• Implement and maintain quality assurance processes to ensure that all aftersales technical support activities meet or exceed established standards.
• Foster positive relationships with customers, gathering feedback, and addressing concerns to enhance overall customer satisfaction.
• Manage budgets for the aftersales technical support department, ensuring cost-effectiveness and efficiency.

For further details on this exciting opportunity, please forward a copy of your CV today!

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd