Complaints Handler

5 days a week in office
Based in Hinckley

Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Complaints Handler to play a crucial role in supporting cash collection efforts for our client.

Why This Role?

As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting cash collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key.

What You'll Do:

• Engage with clients about their overdue accounts.
• Resolve payment and service queries, primarily via telephone.
• Own client service issues, identifying root causes and providing effective solutions.
• Navigate client databases to investigate and respond accurately.
• Deliver 'Super Service' in all client interactions.
• Process debit/credit card payments.
• Collaborate with the local team to streamline client accounts and internal processes.
• Prepare comprehensive case histories when further action is required.

What You Bring:

• Strong client service skills, focusing on rapport building and issue resolution.
• Excellent verbal and written communication abilities.
• High attention to detail with strong administration skills.
• Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.

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