Service Centre Operative – Secure Innovation is expanding, and we want you to be part of our team in Bourne. Join a company that offers excellent benefits including an early finish every Friday, a competitive pension scheme, and 5 weeks of annual leave plus bank holidays.

At Secure Innovation, we are global leaders in developing advanced security technology for protecting cash and valuable assets. For over 40 years, we’ve been at the forefront of designing and producing cutting-edge solutions that make a real difference. As our business grows, we’re looking for talented, motivated people to join our team and help us continue shaping the future of security.

What’s in it for you?

• Competitive salary of up to £27,000 per annum.
• Early finish on Fridays, giving you more time for yourself
• 4.5% employer pension contribution to support your future
• 5 weeks of holiday plus bank holidays for a better work-life balance
• Ongoing learning opportunities with full training provided
• Employee Assistance Programme (EAP) to support your mental and physical wellbeing

Your responsibilities will include:

• Diagnosing and repairing faults in Secure Innovation products across multiple service offerings
• Completing routine maintenance and ensuring all work is documented accurately
• Liaising with senior management and other team members to meet service targets and key performance indicators (KPIs)
• Ensuring high standards of operational performance, including improving first-time fix rates
• Escalating unresolved issues to team leaders for further action
• Participating in team meetings and completing any additional training as required
• Keeping the work environment safe, organised, and compliant with health and safety regulations
• Travelling to customer sites as needed to provide on-site maintenance and repairs

What we’re looking for:

• Experience using basic hand tools confidently. Experience in PCB soldering is advantageous.
• Strong organisational skills with attention to detail
• Proficiency in Microsoft Office (Word, Excel, etc.)
• Full UK driving licence
• Excellent communication skills and the ability to explain complex concepts clearly

Location: Bourne, UK  Training: Attend a mandatory two-week induction at our Head Office in Saltash, Cornwall, followed by further training as needed
Hours: Full-time, 39 hours per week (Monday-Thursday 08:00-17:00, Friday 08:00-13:00)
Salary: £24,000 - £27,000 (depending on experience) 

Ready to be part of something bigger? Click to Apply and join Secure Innovation in driving the future of security technology.