Job Advert: Consumer Sales Consultant & Administrator
Salary: £28,000 - £30,000, based on experience
Location: Office-based in Croydon. Ideal applicants will live within a 30-minute commute.
Hours: Monday to Friday, 9am - 5pm (37.5 hours per week), with a 30-minute lunch break


Are you a driven, customer-focused professional with a passion for sales and customer service? We have an exciting opportunity for a Consumer Sales Consultant & Administrator to join a thriving, Croydon-based team in a well-established manufacturing company. This role is ideal for someone who enjoys a blend of sales and administration, with approximately 70% of the role focused on direct B2C sales and 30% on administrative support.


Role Overview

In this newly created position, youll be supporting a small, skilled sales team, taking ownership of B2C customer inquiries, generating quotes, and following up on leads. This role offers an excellent opportunity to contribute to a company where quality and customer care are at the heart of operations, while also building a rewarding career in consumer sales and support.


Key Responsibilities:

Serve as the first point of contact for customers, handling inquiries, issues, and complaints with a professional and solution-oriented approach
Prepare and manage quotes for consumer and small orders, tracking leads and project progress
Actively follow up on leads and build rapport with consumers to support the companys sales objectives
Manage the process of raising sales orders, delivery notes, and invoices using Sage software
Support quality investigations, handle returns, and coordinate missing parts as needed
Assist with marketing initiatives, campaign support, and project tasks
Maintain accurate filing systems and CRM databases, ensuring all customer interactions are well-documented
Provide general administrative support to the sales team, handling other ad-hoc tasks as required

Key Skills and Experience:

1-3 years experience in a customer service, B2C sales, or sales administration role
Proven experience in creating quotes and managing B2C customer relationships
Excellent organisational and multitasking abilities, with attention to detail
Strong communication skills, with a polite and professional approach
Proficiency in Sage (preferred) and Microsoft Office 365 (Excel, Word, Teams)
Comfortable adapting to new software and CRM systems

Salary and Benefits:

Salary: £28,000 - £30,000, based on experience
Bonus opportunities:
10% monthly bonus if company sales targets are achieved
Quarterly profit-sharing bonus based on company performance
25 days holiday plus public holidays
Statutory pension and cycle-to-work schemes (post-probation)
Excellent career development potential in a growing company

Location and Hours:

Location: Office-based in Croydon. Ideal applicants will live within a 30-minute commute.
Hours: Monday to Friday, 9am - 5pm (37.5 hours per week), with a 30-minute lunch break

This role offers a unique blend of sales and administration, perfect for a motivated individual who is ready to make a significant impact in B2C sales while providing essential administrative support. If youre ready to take on a dual-focused role and grow your career with a quality-driven company, apply now!