Role: Workshop Controller

Location: Midlands

Salary: £30,000

Duration: Permanent

Due to continued growth, my client has an immediate opportunity for a Workshop Controller to join their team on a permanent basis.

The successful applicant will be instrumental in ensuring that the Plant repairs and services are carried out to a high standard, and in a timely manner.

They will be the first point of contact for Workshop Management, and will coordinate and plan the response for Breakdowns, routine Maintenance and Services.

Workshop Controller Duties:

• Provide initial telephone support to triage breakdowns and try to resolve where possible
• Manage the response if a fitter is required to attend, with the aim of achieving a fix first time.
• Log and allocate repairs and allocate to a fitter, maintaining accurate records of work and stock.
• Appoint third party repair companies when needed, raising PO's and approving invoices.
• Provide support to fitters by ensuring they have the necessary information and parts for the task.
• Book and coordinate service and inspection appointments with customers. ensuring efficient use of fitters and plant availability.
• Liaise with Hire Desk for availability of plant and replacement plant where required.
• Identify chargeable damaged repairs, order the parts and process the invoice to the customer
• Update and maintain accurate stock records, service schedules and breakdowns

Workshop Controller Requirements:

• Mechanical repair knowledge
• Previous experience in a service and maintenance control role would be advantageous
• Logical approach to prioritising and with great problem-solving skills.
• Well organized, proactive and committed to high quality work and standards.
• Ability to work in a fast-paced environment.
• Good attention to detail
• Effective communication skills for both customers and fitters.
• Strong Microsoft office understanding

To apply, please forward a copy of your CV

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