Bechtle is a multinational technology company with a business model combining information technology services with the direct sale of hardware and software IT products, as well as the operation and maintenance of IT infrastructure for industrial customers and public-sector clients.

As an IT Technician you will be responsible for daily resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues including network connectivity.

Job Role

• Directly resolve end user hardware and software issues
• Communicate with users from acceptance to completion of tasks
• Reach out to senior IT staff for guidance on higher level issue
• Setup and configure new systems
• Create and maintain company PC images
• Troubleshoot and repair software and hardware issues
• Install software
• Keep operating systems, software, and drivers updated
• Inventory new systems and manage excess systems and peripherals
• Keep users appraised of status of system repairs
• Offer suggestions to reduce recurring issues or improving end users computing experience
• Supporting PCs, in an Active Directory environment
• Network connectivity troubleshooting
• Resolving malware/antivirus infections

Job Requirements

• Ideally 6-12 months experience in a similar role
• Demonstrable passion for technology
• Forward thinking and a problem solver.
• Ability to juggle tasks and prioritize correctly.
• Approachable and able to work as part of the wider team.

What we offer

• Salary - £32,000
• Location –London offices 4 days in Angel and 1 day in Canning Town
• Culture – Social events, Supportive, Fun, Hard working
• Perks – Incentives (holidays, vouchers, lunches, spot prizes)
• Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
• Subsidised health care/medical benefits
• Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent