Client Services Administrator

Permanent

Milton Keynes

£24,000 - £30,000 per annum

Do you have experience of working in a service focused industry? Are you ideally looking to learn and grow within a company that offers development opportunities? If so, we have a unique opportunity for you to make a significant impact within an innovative, established, yet constantly evolving business! You will be surrounded by a team of friendly, inclusive and collaborative professionals, in a beautifully designed office environment.

The main purpose of the Client Services Administrator is to ensure that all clients are successfully onboarded by providing them with a faultless, high-level service and support function.

As a Client Services Administrator your duties will include but are not limited to:

• Supporting all business administration activities, managing client queries.
• Administration and creation of client accounts.
• Provisioning services, features and telecoms for clients.
• Adding, removing and changing services for clients as required.
• Answering client queries, managing fault reports and ensuring resolutions are delivered.
• Creating customer agreements and updating associated contracts, billing and other related documents.
• Creating client documentation such as “how-to” guides.
• Removing and archiving accounts that are no longer active.
• Answering incoming calls and forwarding to the correct person.
• Housekeeping – maintaining stationary levels, opening company mail.

To be a successful Client Services Administrator, you must have:

• Experience of working in a service-oriented industry.
• The ability to remain calm under pressure and think quickly.
• A willingness to work as part of a team.
• A solution focused approach to problem solving.
• Excellent attention to detail.
• A confident telephone manner with the ability to understand issues empathetically.
• Microsoft Office products experience with a desire to learn new systems and processes.

If you feel you have what it takes to be the Client Services Administrator, please apply today because we would love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)