IT Service Desk Analyst
Posted 11/06/2024 by Balfour Beatty UK
- Location:
- Newcastle upon Tyne (140 miles)
- Job Type:
- Permanent
Answer inbound calls, live chat and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end to end ownership of incidents throughout their lifecycle. Provide high rate of first contact resolution to user … more