Customer Service Centre Manager
Posted 21/10/2024 by Thrive homes
- Salary:
- £43,100/annum Plus Benefits
- Location:
- HP3, Apsley, Hertfordshire (16 miles)
- Job Type:
- Contract
Conduct quality assurance checks to highlight trends and identify performance and service improvements. Handle data analysis and the collation and input of key reports on a monthly and quarterly basis on contact performance and call quality checks. Escalate ongoing issues … more