Resolutions Specialist
Posted 6 days ago by The Portfolio Group
- Salary:
- £25,000 - £27,000/annum
- Location:
- Manchester, Greater Manchester (15 miles)
- Job Type:
- Permanent
Ensure all service issues are dealt within departmental SLA. 50% resolutions in 24 hours (not Technical. 50% resolutions in 72 hours (technical. Average of 30 cases rolling at any one time. Average quality score of Minimum 3.75. Talk Time Minimum 3.5 hours. Ensure regular updates … more