Flagship Store Manager

Dublin - City Centre - King St

Competitive Salary - DOE

Irish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.

Select Technology Group operates across 55 locations and welcomes 4 million customers annually.

The group's multi-channel portfolio includes:

• Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.
• DID with over 55 years experience in the latest home appliance technology solutions.
• Blink 24, the group's boutique distributor.

What benefits do you get from working with us?

• Competitive Salary
• Performance related bonus
• Commission on Sales
• Fantastic Employee discounts
• Cycle to Work Scheme
• Employee Incentives and Discount Schemes
• Employee Assistance Programme (EAP)
• Extensive Training and Development Programme
• Growth and development opportunities with clear career path progression
• Recognition of Long Service

Job Summary

You will be joining an Apple retail business that covers the Irish and UK markets, with 22 stores across Ireland and the UK. The Irish market plays a very important role to the business.

As Flagship Store Manager, you will represent the best of the company, managing one of the most important stores in the group for both revenue, profitability and visibility from a global Apple perspective. You will be responsible for establishing a consistent, efficient, and high performing store and maintaining the high standards required within an Apple Premium Reseller.

Your store will provide our customers with the best impression of our business, setting the standards for our other stores to follow.

These include, but are not limited to:

Positively influence at all levels in the organisation and demonstrate creditability and maturity in the role.

Communicate and reinforce our retail strategy across all store management, ensuring all individuals understand the impact of this on their store and the role their store plays in the local community.

Develop and drive the Store revenue to achieve and/or exceed budget and manage all associated costs in-line with the budget parameters.

Provide encouragement and leadership, ensuring revenue budgets are achieved and costs managed within budget parameters.

Coach and develop your own Store management team.

Deliver an engaging customer experience for sales and service in your own Store.

Provide constructive and candid feedback to the Retail Sales Manager IRL on areas of development in the business.

Liaise and provide constructive feedback to the marketing team and Retail Sales Manager IRL on what does / does not work well or what is required to aid meeting the sales budget for the store

Lead and/or help shape the future retail and/or service strategy, by providing relevant / candid feedback that not only amplifies the store (market dominance) but supports the overall development / market leadership. 

Lead (or work with Apple) on innovation / first to market concepts in our store to deliver true retail theatre and landmark retail concepts.

Ensure weekly schedules (Retail entertainment / customer engagement in Apple development / learning area) are in place for interactive (video) and/or (personal) engagement with group audiences to build customer engagement / brand loyalty to Apple.

Be the first point of customer escalation within the store.

Liaise with the Management company to ensure we conform to all landlord requirements and build a future working relationship with the centre management. 

General management for all store related maintenance to ensure it is legally compliant along with being Apple audit

ready compliant.

Act as cover in the absence of the Retail Sales Manager IRL.

In the absence of the Retail Sales Manager IRL, hold or actively participate in the weekly managers' conference calls with the other store managers following the agenda of the business, always with a focus on revenue and costs.

Carry out all requests / tasks from the Retail Sales Manager IRL and deliver this as appropriate with the same passion and clarity as you have received them.

Assist retail operations on store merchandising and Apple store audits 

General duties include, but are not limited to:

       The day-to-day operation of your own store. 

       Knowledge of best practice, retail theatre (experiences) and effective strategies in retail.

       Ability to maintain effective communication and working relationships with all touch points.

       Strong organisational and management skills with a core focus on attention to detail.

       Ability to spot and read retail trends and utilise any data available to assist.

       Natural leader with an ability to coach and inspire.

       Patience and an ability to work under pressure and time restraints.

       Minimum of 5 years' Retail Management experience. 

Preferred Additional Skills

       Knowledge of 'Consumer Protection Act 2007'

       Competent negotiation skills

       An understanding of what our "Service" proposition is and how it plays an integral part of the overall business offering.

       Desirable but not essential to hold (current) and/or undertake the ACiT/ACMT/ACSP certifications to have

better understanding of the business.

IND1