Support delivery of our Eligibility Services contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed. Process applications, queries and payments using the computerised NEC interface, ensuring:

• Professionalism in gathering the data
• Sufficient and accurate data recording
• Recording in a timely manner.
• Liaise with applicants to process information into the Northgate System.
• Undertake eligibility checks with the applicant, seeking information direct from the applicant and utilising additional computerised interfaces for confirmation.
• To fully understand the legislation and criteria involved in the various eligibility services.
• To comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
• To complete statistical information as instructed by the Service Manager
• To act on requests for support regarding system access and used by the customer.
• To work as part of the team in achieving targets set by the Service Manager
• Deal with and respond to enquiries from clients, citizens and internal colleagues in a positive and professional manner
• Share your knowledge with others to ensure continuity in your absence, ensuring handover is in place in advance of any planned absence