People Helpdesk Advisor

Posted 05/06/2024 by 4K Consulting Ltd

Location:
Coventry, West Midlands (County)
Salary/Rate:
£25,000/annum £1,500 bonus, holidays and bens

Are you a recent HR Graduate looking for your first post-graduate role? Are you a Contact Centre Advisor looking to join a company who offer great development and long-term career progression opportunities? A Customer Service Advisor who is looking to join a global organisation with flexibility in terms of hours and benefits?? If so, then read on....

What's on offer

  • Good starting salary - £25K rising to £28K after 6 months.
  • £1500 bonus.
  • Great and flexible benefits package inc up to 28 days hols + stats, and major discounts.
  • Flexible working hours - 37.5 week and can work from 07:30 until 18:00.
  • Long-term development and career progression opportunities.

The role

  • Working as part of the People Helpdesk Team dealing with queries from internal colleagues.
  • Dealing with a variety of queries all related to people/ HR.
  • Answering queries via the phone and e-mail.
  • Escalating any queries to relevant Managers/ Teams where required.
  • Using software such as Workday, ticketing and tracking systems.
  • Assisting with updating intranet and FAQ's.

What you need

  • Either a recent degree in Human Resources or similar, or a minimum of 2 years experience within a contact centre role.
  • Must be IT savvy, ideally with Excel.
  • A basic knowledge of HR policies and procedures.
  • Ideally knowledge/ experience of Workday.

If this role sounds of interest to you, please send your CV along with further information as to why you are suitable/ interested.

Type:
Permanent
Start Date:
ASAP
Contract Length:
Permanent
Job Reference:
4K1052
Job ID:
221772642

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