Senior Revenue And Benefits Officer

Teignbridge - Fully Remote Role


I am recruiting for a local authority who is looking for a Experienced Council Tax and recovery officer to assist with day to day, workloads and 'paused' tasks as they enter a busy summer period of reviews, recovery and empty homes initiative

Job Role

Undertake prompt and efficient billing, collection, and recovery of monies due to the Council in accordance with legislation, guidance, best practice, and local policy.

Make timely and accurate decisions on liability and entitlement to reliefs, discounts,exemptions, and reductions including Working Age Council Tax Reduction claims (WACTR), updating the account, and notifying the decision as required.

Ensure timely and accurate action relating to Direct Debit instructions, including setting up new accounts, amendment of existing instructions, processing BACS errors and warnings lists.

Administer refunds and write-offs.

Trace absconders.

Negotiate payment arrangements in order to maximise recovery and minimise ongoing,escalating debt.

Monitor cases where liability orders have been obtained taking the most appropriate action to recover outstanding arrears.

Refer appropriate accounts to the Council's authorised Enforcement or Collection Agents.

Initiate 'Attachment to Earnings' and 'Attachment to Benefit' orders, monitoring arrangements and following up, as necessary.

Identify and escalate cases for 'last resort' recovery action including County Court, bankruptcy, insolvency, charging orders and committal.