Head of Housing

Tower Hamlets, London (Hybrid working)

Salary: £75,000

Permanent, Full Time

Weekly hours: 37.5

About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.

If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.

About the role

Are you a passionate leader with a vision for exceptional housing services?

THCH is seeking a dynamic and experienced leader to oversee our Neighbourhoods & Income teams. You'll play a pivotal role in ensuring high-quality housing management, income collection, and resident support.

In this role, you will:

• Lead a team delivering housing, income, and tenancy support services.
• Champion resident needs and ensure excellent customer service.
• Develop innovative approaches to housing and income management.
• Foster strong relationships with residents, stakeholders, and local authorities.
• Drive continuous improvement and achieve THCH's strategic goals.

About you

You'll be a great fit if you have:

• Proven experience in housing management and income collection.
• Strong leadership and people management skills.
• A commitment to customer focus and service excellence.
• Excellent communication and collaboration skills.
• A passion for creating vibrant and sustainable communities.

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.

Closing date for applications: 1st July 2024 – Midday

Interview Date: 10th & 11th July 2024