Customer Service Administrator
Posted 2 days ago by ACS Staffing Solutions
Customer Service Administrator
Northampton
Monday-Friday 8:30am – 5:00pm
£11.44 per hour
Temporary-Permanent
Our Client
We are working with a fantastic organisation in the Northampton area that are looking for Customer Service Administrators to join their dynamic and friendly team. This is a vibrant and busy team, and there are great opportunities for a long term career.
Duties:
Skills Required:
Northampton
Monday-Friday 8:30am – 5:00pm
£11.44 per hour
Temporary-Permanent
Our Client
We are working with a fantastic organisation in the Northampton area that are looking for Customer Service Administrators to join their dynamic and friendly team. This is a vibrant and busy team, and there are great opportunities for a long term career.
Duties:
- Deal with telephone enquiries from members of the public relating to the issue of PCNs and Permits. –
- Providing advice to members of the public on the current legislation relating to the issue of the penalty notice and information relating to new or existing permits.
- Log all telephone conversations on the system.
- Scan, index and progress all correspondence onto the processing system daily.
- Answer correspondence relating to the issue of PCNs, making relevant checks to investigate appeals and reply ensuring all points are answered.
- Liaise with Client Officers regarding Policy and Criteria for appeal decisions.
- Liaise with the Post and Reconciliation Senior regarding any receipting discrepancies/ payment queries and update system with all relevant details, as necessary.
- Apply to the DVLA for vehicle registration keeper details.
- Send out statutory notices to registered vehicle keepers.
- Participate and complete other duties and tasks as necessary as and when requested by the supervisor or manager.
Skills Required:
- Fast and accurate computer keyboard skills
- Numerate with good verbal and written communication skills
- Computer literate, including Word, Excel and Outlook
- Full training provided!
- Type:
- Temporary
- Start Date:
- 01/07/2024
- Contract Length:
- 1.0 HOUR
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- V-38769-2
- Job ID:
- 221929354
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