Customer Service Advisor
Temporary role for 6 months initially 
Milton Keynes 2 days in the office, 3 days from home.

Working hours: 37 hours per week. Monday – Friday  08:30 – 17:00 with a 1 hour lunch break

My client, a luxury automotive brand, is looking for a Customer Service Administrator who is passionate about providing the highest level of customer satisfaction. 

The main purpose of the role is to establish a customer’s intentions as they near the end of their finance contract, helping facilitate an efficient end of contract experience. This may be through the return of the vehicle or arranging a continuance of contractual obligations. The process is co-ordinated via both telephone and email, and can involve multiple parties

Experience Required 

• Previous experience in customer service or a similar role is preferred
• Consistently self-motivated with the ability to work within a pressurised environment
• Enthusiastic to embrace ownership of problems and resolve them to a positive conclusion within critical time frames
• Must be able to demonstrate strong attention to detail within processing and communications
• GCSE or equivalent English Language and Mathematics is preferable
• Demonstrate ability to learn and employ finance and credit-control knowledge
• Previous customer service experience with effective telephone skills is desirable
• Strong problem-solving and negotiation skills to effectively resolve customer issues and ensure the safe return of vehicles or offer other finance options. 

Role Advertised: 02nd July 2024

If you are interested in finding out more about this role, please apply today because we d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)