Parking Representation Officer

Lambeth


Job Role

To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision. If evidence is incomplete the post holder will request additional information to support either party's claims.

To deal with transfer of liability in change of ownership or contract hire, payment related enquiries, and enquiries or representations with payments attached.

To request refunds of PCNs/FPNs when required in accordance with Parking Service processes and policies.

To liaise with the County Court to administer Witness Statements (or statutory declarations where necessary) and Late Witness Statements and outcomes, ensuring that relevant policies and procedures are maintained and followed.

To liaise with outside Debt Collection or Bailiff Agents to resolve disputed PCNs and to administer the bailiff returns process ensuring that the debt is administered within legal constraints and according to policies and procedures.

To respond to debt recovery telephone enquiries from customers who may be distressed or vulnerable and decide the appropriate action to progress the debt.

To ensure enforcement practices and required enforcement infrastructure complies with agreed procedures and standards and to take responsibility for reporting non-compliance issues to appropriate teams.

To report potential on-street malpractices to appropriate Officers in relations to PCNs or permits, resolving any issues that arise or making referrals to line management and other organisations where necessary.