Good Afternoon

I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Parking Representations Officer this role will be: Remote Working (SW2 1RW)

The right candidate will:

The post holder will be responsible for investigating and responding to all challenges, representations and appeals received at all stages of the statutory process in regards to Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs)  in line with Lambeth policies, procedures and any legislative responsibilities.

• To prioritise and manage own workload and tasks in response to changing demands from management.
• To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision. If evidence is incomplete the post holder will request additional information to support either party’s claims.
• To deal with transfer of liability in change of ownership or contract hire, payment related enquiries, and enquiries or representations with payments attached.
• To ensure that all correspondence is replied to in accordance with best practice and in plain English.
• and that letters conform to relevant quality, policy and legislative standards.
• To request refunds of PCNs/FPNs when required in accordance with Parking Service processes and policies.

We require the following:

• Experience working within a local authority DESIRABLE.
• At least 2 years’ experience of working in customer service or administration, having to compose formal letters and correspondence
• Experience of analysing data and carrying out investigations to inform decisions

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,