Customer Service Supervisor
Posted 2 days ago by The Animal People Recruitment Company
As Customer Service Supervisor it will be your job to ensure our clients customers receive top-notch service. You will be responsible for reviewing and improving processes, recruiting new vendors, and upselling to existing ones. If you have a keen eye for detail and a proactive approach, we want to hear from you!
The role will pay a salary of up to £32k plus benefits. It is working Monday to Friday from 9-5pm with some flex. You will be able to attend some amazing industry pet trade shows including Crufts!
As Customer Service Supervisor it is your job to:
- Open and maintain customer accounts, ensuring all information is accurate.
- Provide exceptional service in response to inquiries and complaints.
- Handle a high volume of emails, calls, and other contacts professionally and efficiently.
- Prioritise and resolve complaints and inquiries within set timeframes.
- Follow protocols for managing complaints and liaise with other departments to resolve issues promptly.
- Maintain accurate records and create reports for management.
- Strong organisational and leadership skills with meticulous attention to detail.
- Excellent communication skills with a customer-centric approach.
- Effective time management and prioritisation skills.
- The ability to work autonomously at a fast pace.
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
- Minimum 3 years in a customer services environment.
- At least 1 year in a supervisory role.
For more information on the Customer Service Supervisor role apply today! We look forward to hearing from you.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 639033
- Job ID:
- 221935265
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