Customer Service Operator - Road Freight | Basildon | Up to £30,000

Due to increased global growth in the business, our client are seeking a Customer Service Operator to be apart of their road freight forwarding department at their Basildon office.

Working Hours: Monday - Friday 08.30 hours - 17.30 hours

Salary: £27,000.00 - £30,000.00 per annum (depending on experience)

Duties and Responsibilities:

• Assist the Head of Customer Services in the execution of their duties
• Maintain the operations system ensuring customer bookings are accurately recorded
• Maintain regular communication with sales teams reporting new sales leads and handover of shipments
• Create new and maintain current SOPs for the department
• Implement and improve new efficiencies in customer workflow in conjunction with line manager
• Maintain key accounts and ensure general enquiries are expedited
• Gain feedback where possible and follow up enquiries
• Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.
• Aid Credit Control with collection of overdue payments from suppliers/clients
• Ensure customer due diligence checks are completed for new customers
• Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.
• Represent the company in the best possible light at all times.
• Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.
• Ensure to carry out processes, practices in line with policies, practices, and procedures.
• Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
• Provide customers with accurate and cost-effective quotations within a timely fashion
• Confirm quotations received
• Booking consignments with third party contractors
• Quoting cross-trade consignments
• Booking deliveries in with customers
• Liaising with suppliers / Origin Offices
• Build strong relationships with customers
• Invoicing and Administration
• Ensure Bookings made with Origin office

Experience required:

• Knowledge of road freight market rates and services, ability to quote accordingly.
• Experience with a UK based freight forwarder
• Be able to prioritise own workload but also be able to work as part of a team.
• Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.

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WR is acting as an Employment Agency in relation to this vacancy.