Freight Forwarding Customer Service Operator

Basildon

Full time, Permanent position

Office Hours: Monday - Friday, 8.30am - 5.30pm - (inclusive of one-hour unpaid lunch). This role is office based.

Salary Range: £27,000 - £30,000 per annum (dependent upon experience).

Duties and Responsibilities:

• Assist the Head of Customer Services in the execution of their duties in support of the Managing Director’s vision of the company to become more competitive and profitable.
• Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients.
• Maintain the operations system ensuring customer bookings are accurately recorded / Maintain regular communication with sales teams reporting new sales leads and handover of shipments.
• Create new and maintain current SOPs for the department.
• Implement and improve new efficiencies in customer workflow in conjunction with line manager.
• Maintain key accounts and ensure general enquiries are expedited.
• Gain feedback where possible and follow up enquiries / Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.
• Aid Credit Control with collection of overdue payments from suppliers/clients.
• Ensure customer due diligence checks are completed for new customers.
• Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.
• Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures / Ensure all financial transactions in compliance with organisational policy and procedures, legal requirements, and good practice guidelines.
• Ensure to carry out processes, practices in line with policies, practices, and procedures.
• Ensure customer bookings are accurately taken & entered operations system, International, National and cross trade.
• Provide customers with accurate and cost-effective quotations within a timely fashion.
• Confirm quotations received by telephone (within half an hour).
• Booking consignments with third party contractors.
• Quoting cross trade consignments.
• Booking deliveries in with customers.
• Liaising with suppliers / Origin Offices.
• Invoicing and administration.
• Ensure Bookings made with Origin office.

Skills, Experience and Competencies:

• Knowledge of road freight market rates and services, ability to quote accordingly.
• Be able to prioritise own workload but also be able to work as part of a team.
• Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
• Have excellent communication skills over the telephone and e-mail.
• Have experience with Excel reporting.
• Have good understanding of logistics processes and procedures.
• Must have analytical skills, with a high level of detail.

Company Benefits offered:

Along with 20 days annual leave + public holidays and yearly salary review, we offer the following benefits:

After 3 months’ service, employees are entitled to become a member of the Group personal Pension Plan.

After completing six months’ service, Death in Service equal to three times your annual salary.

After one year’s service the company offers enhanced Pension contributions of 9% annual salary.

After one year’s service employees are eligible to join the Private Medical Scheme (application process required).

Holiday loyalty days up to a maximum of 5 days (1 per each full year of employment completed).

One Milestone Day per year to take as you wish.

Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.

Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.

Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website.

Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.