Operations Manager

Salary- 42-45k
Manchester- Bolton

The Recruitment Crowd are currently looking for an Operations Manager in Greater Manchester.

Are you ready to take the reins and lead the charge in revolutionizing homecare in Merseyside and Greater Manchester?

We are seeking an exceptional Operations Manager to spearhead our software compliance and rostering systems, driving excellence across our division. 

 As the Operations Manager, you'll play a pivotal role in shaping the future of homecare services, ensuring clients receive the highest quality of care.

You'll work in a dynamic environment where innovation, teamwork, and excellence are at the forefront of everything we do.

The Role: Leading Innovation and Excellence

• System Leadership: Lead the continuous review and development of our software-based compliance and rostering systems. From setup to optimisation, you’ll ensure seamless utilisation and integration of new systems.
•  User Management: Oversee user groups and licenses, guaranteeing everyone has the right access for their role.
• Training Guru: Develop and deliver comprehensive training programs for new and existing staff. You’ll create and update "How to Guides" and other training materials to ensure everyone is up to speed.
• Liaison Expert: Work closely with software providers to address system issues, understand requirements, and stay ahead with future developments. Keep your team informed by reviewing and cascading release notes.
• Project Leadership: Lead projects to implement, update, review, and optimize our software systems. Ensure staff competency through regular reviews and data analysis.
• Error Management: Undertake data cleansing and implement process changes to reduce common errors across the division.
  Compliance Champion.
• Quality Services: Maintain high-quality services, ensuring compliance with the Health & Social Care Act 2008 and Care Quality Commission regulations.
• KPI Achievement: Work with the Director to set and achieve KPIs, establishing robust methods for planning, recording, delivering, and reporting activities.
• Policy Adherence: Ensure full compliance with all organizational policies and procedures
• Service Development Innovator
• Efficiency Projects: Manage projects aimed at enhancing service efficiency and effectiveness. Collaborate with Registered Managers to consistently improve services.
• New Work Methods: Develop and embed innovative ways of working, ensuring consistency across all services.
• Management Reporting: Produce monthly management reports to identify areas for improvement and planned actions. Participate in Senior Management Team meetings to drive strategic initiatives.
  Quality Assurance Pro
• Process Design: Design, implement, and maintain software-supported quality assurance processes. Promote high quality, best practices, and continuous improvement across the board.

If you're a forward-thinking leader with a passion for excellence and a knack for systems management, we want to hear from you! 

Please apply with a copy of your CV today and a member of our team will be in touch!