Customer Care Coordinator

A busy House builder have an opportunity for a Customer Care Coordinator to join their customer care to deliver the administration process of post-sales completion of defects and release of retentions.

About the role - Customer Care Coordinator

Working from their regional office in Warrington the Customer Care Coordinator will be responsible for managing and delivering the administration process relevant to handover of properties to clients/purchasers. Reporting to the Customer Care Manager, your duties will include:

Duties & responsibilities:

• Organise the Customer Care Operatives daily diary, including coordinating works to Open Market and Housing Association properties as and when required.
• Liaise and organise subcontractors/suppliers works on a daily/weekly basis.
• Log and respond to all correspondence that comes into the Customer Care department by phone, letter, email and fax in a timely manner and return any missed calls.
• Record all reported defects onto database and continuously update records/files
• Obtain Daily/Weekly Updates/Feedback from supply chain and internal staff and update system
• Attend Customer Care Team Meetings to report on progress on day to day issues and provide monthly reports
• Schedules to be updated weekly and distributed to Customer Care Manager.
• Obtain and authorise quotes for remedial works, raise subcontractor orders/site instructions via QS, material/plant requisitions and sign off invoices when line manager is not available
• Overseeing logging of out of hours calls received via through their system which are collated first thing every morning and telephone contact made with each customer/resident.
• Updating of all clients on contract schemes for new and on-going issues on a daily/weekly basis.
• Obtaining and maintaining schedule of emergency out of hour's contacts for Manager.
• Weekly contact with new completion customers and programming of any works required.
• Processing Operatives' weekly wages and all contra charges related to works undertaken.

Requirements for the Customer Care Coordinator role

• Good standard of Education with a minimum or equivalent GCSE standard in English and Maths.
• NVQ Level 2 in Business Administration or NVQ Level 3 in Customer Care
• Previous experience in a Customer Care orientated role within the Construction industry
• Excellent administration, organisation and communication skills (both written and verbal)
• Ability to work effectively on own initiative and within a team to achieve results
• Excellent interpersonal, time management
• Positive flexible approach to deliver customer satisfaction

What's on offer for the Customer Care Coordinator role

• Salary competitive (DOE)
• Contributory pension scheme
• Healthcare
• Company Bonus scheme

If you want to hear more about the Customer Care Coordinator role please apply with an up-to-date copy of your CV or contact Deena Fields in our Bolton office on (phone number removed).