1st Line Support Engineer - Manchester City Centre - £24,000 (onsite)

My client are seeking a 1st Line IT Support Engineer to join their IT team. The successful candidate will be the first point of contact for all IT-related queries and issues, providing effective and efficient support to ensure smooth and continuous operations across the organisation.

Key Responsibilities:

• Provide First-Level Support: Act as the initial point of contact for all technical support issues, responding to requests via phone, email, and in-person.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues in a timely manner.
• User Assistance: Assist users with software installations, configuration, and training on standard software and hardware.
• System Maintenance: Perform routine maintenance tasks, such as updates and backups, to ensure systems run efficiently.
• Documentation: Create and maintain detailed documentation of all support activities, solutions, and user guides.
• Escalation: Escalate unresolved issues to relevant teams, providing detailed information and context to ensure a smooth handover.
• Asset Management: Track and manage IT assets, ensuring accurate records of hardware and software inventories.
• Customer Service: Deliver excellent customer service and maintain a high level of customer satisfaction.

Required Skills and Qualifications:

• Experience: At least 1 year of experience in a similar IT support role.
• Technical Proficiency: Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic network knowledge. Exposure to Mac OS an advantage.
• Problem-Solving Skills: Good analytical and troubleshooting skills with a logical approach to problem-solving.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Focus: A strong commitment to providing excellent customer service.
• Team Player: Ability to work effectively both independently and as part of a team.

Desirable Skills:

• Familiarity with remote support tools.
• Experience with Active Directory, Office 365 administration.
• Exposure to VMware virtualization

They are looking for passionate and driven individuals who are eager to make an impact and grow with us.

If you're ready to take your career to the next level, apply now!

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.