Sales Support Assistant

An excellent opportunity has arisen for a sales support assistant to join our well-established Sheffield based client.

The successful applicant will play an integral role in providing business development and sales support.

You will assist by being a point of contact for customer order processing and sales enquiries and will act as a company ‘front line’ representative.

Candidates will be able to offer and maintain an excellent level of customer service.

This is not a sales role, but is a primary contact position with new and established customers via telephone and email communications

The successful applicant will also participate in order processing, supporting and liaising with other parts of the business and providing valuable support to the business development team.

Essential skills:

Excellent computer skills and knowledge of computerised systems including CRM, Microsoft Word and Excel.

Familiarity with using online sales channels such as Amazon Vendor Central or Sellar Central.

Ability to integrate into a small team and flexibility to offer support in key areas of the business.

Excellent written and verbal communication skills.

The successful candidate should have 2 years previous experience in a similar role.

What you’ll need to succeed:

Related administration experience. Strong attention to detail and good organisational skills, with the ability to multitask, prioritise and use your initiative.

Experience of working in a busy and dynamic office environment, with the ability to keep to tight deadlines.

Strong interpersonal and excellent communication skills – both written and verbal.

A high level of accuracy and attention to detail.

Key Duties and Responsibilities will include:

Answering telephone and email enquiries from customers, company representatives and end users.

Updating customers on progress of orders and any potential changes to availability of stock.

Liaising with company sales agents to ensure customer queries are dealt with in a timely manner.

Inputting customer sales orders and preparation of shipping and commercial documents along with sales reports using excel spread sheets, CRM and accounting software.

Liaising with the warehouse to obtain updates on all aspects of customer shipments.

Thorough training will be given in related procedures, practices and products.