Ford - Service Business Manager

Up to £37,500 per year

Permanent, 40 hours a week

Dunton, Hybrid

Are you a services manager looking for a new challenge?

MSX International has the job for you!

MSX International is looking for a talented Regional Business Manager to be an integral part of the Ford Customer Service Division (FCSD).

The Role

This role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell.

Using your passion, technical skills and knowledge, the Regional Business Manager will:

• Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives
• Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales
• Ensure dealer engagement in Ford’s Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmes
• Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management
• Work with dealer partners to grow accessories and tyre programme performance 
• Identify barriers to engagement, propose solutions and engage all zone dealers effectively  
• Plan strategic visits to zone Dealers to drive engagement and achieve objectives
• Innovate and explore additional opportunities within the role’s scope

About You

We are looking for a Regional Business Manager with experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor.

Our ideal candidate has excellent communication skills (both verbal and written) and:

• A strong understanding of Dealer Aftersales operations
• Numerical and analytical capabilities
• Computer literate, in particular MS Office
• Strong drive for results
• Proficient in time management and organisation
• Knowledge of the Ford brand (advantageous)
• Has a commitment to and passion for the brand

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• up to £37,500 per year (depending on experience)
• 25 days annual leave, plus bank holidays
• Company contributory pension plan
• cash back health care scheme
• life assurance
• car salary exchange scheme

Working pattern and location

• 40 hours per week
• Monday – Friday
• Hybrid working
• Location: Dunton, Essex / Hybrid (1 day a week in office)
• Permanent contract
• Travel – occasional dealer visits