As a Desktop Support Technician, you will play a critical role in ensuring the smooth operation of our end-user computing environment. You will be responsible for providing first-line technical support, resolving hardware and software issues, and assisting with various IT projects. This role requires a proactive individual with strong problem-solving skills, excellent communication abilities, and a passion for technology.

Key Responsibilities:

• Provide timely and effective desktop support to end-users, both in-person and remotely.
• Troubleshoot and resolve hardware, software, and network issues on Windows, macOS, and Linux platforms.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Assist with the deployment and management of software applications.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Document technical issues, solutions, and procedures in the company’s knowledge base.
• Collaborate with other IT team members on projects and initiatives.

Required Skills and Qualifications:

• Proven experience as a Desktop Support Technician or in a similar technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Microsoft Office Suite, Active Directory, and common enterprise applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills, both written and verbal.

How to Apply: If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity. Please submit your CV below.