Exciting Opportunity Alert! Join Rendall & Rittner as a Customer Experience Advisor! 

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Customer Experience Advisor. Do you strive to deliver excellent customer service? Then is an incredible career opportunity with a fantastic package. 

 Position: Customer Experience Advisor 

Location: Office Based - 340 Deansgate, Manchester, M3 4LY 

Working Hours: There are two shifts available, and you will be asked at interview which shift you are applying for. 

Shift 1: 

• Monday to Friday: 08:00 - 16:30 

• One Saturday every 4 weeks: 08:30 - 16:00 (with one weekday off when a Saturday is worked) 

Shift 2: 

• Monday to Friday: 11:30 - 20:00 

• One Saturday every 4 weeks: 08:30 - 16:00 (with one weekday off when a Saturday is worked) 

Salary:  £28,000 - £30,000 per annum 

Contract: A permanent position that offers stability and room for growth. 

Why Rendall & Rittner: 

Award-Winning: Join an established and celebrated company known for delivering first-class property management services. 

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. 

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. 

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. 

Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. 

Time Off: Enjoy 25 days of holiday plus national holidays. 

Rest and Recuperation: Paid sabbaticals as a loyalty bonus. 

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. 

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. 

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. 

Key Responsibilities and Requirements: 

As a Customer Experience Advisor at Rendall & Rittner, you will: 

• Provide exceptional customer service via telephone and email, addressing and resolving customer enquiries and issues promptly. 

• Maintain clear, professional, and empathetic communication with customers, ensuring a positive customer experience with every interaction. 

• Quickly and creatively solve customer problems, and proactively identify potential issues before they escalate. 

• Collaborate effectively with team members, sharing insights and supporting peers to ensure consistent service delivery. 

• Keep accurate and detailed records of customer interactions, participating in team meetings and contributing to a positive team environment. 

• Stay updated on R&R products, services, and systems, seeking feedback and implementing suggestions to enhance customer service. 

• Participate in training sessions to develop new skills and knowledge, open to learning about customer needs, preferences, and frustrations. 

• Demonstrate strong verbal and written communication skills, articulating solutions clearly and professionally. 

• Work well in a team environment, showing willingness to collaborate and share knowledge with colleagues. 

• Commit to providing exceptional service that enhances customer satisfaction, motivated by the opportunity to make a positive difference in people’s lives. 

How to Apply: 

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights or visit our website for a full list of current openings. 

To get more details or answers to your questions, reach out to our friendly recruitment team at (phone number removed) and mention the reference number "Ref #LI-BB1. 

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. 

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!