Account Manager / Sales Administrator

Walsall

Permanent

Salary; £27K

Hours of Work: Mon – Thursday 8:30am - 5.00pm, Friday 8:30am - 4:00pm

We are working in partnership with an engineering company in Walsall who are looking to recruit an Account Manager/Sales Administrator who is passionate about delivering fantastic customer service to at all times and has excellent attention to detail.

The main function is to support the sales department in every faculty of sales support. Customer is king so high focus on customer service, speed of response, accuracy of data input, proactive approach to any customer related requirements. Organisation skills are paramount, being able to work unsupervised, self-management of workload ensuring the days priorities are met and everything replied to so to always keep the customer happy and informed. Customer and colleague liaison is a big part to the overall success of the company and communication with all is crucial.

Responsibilities

• To receive, review and register enquiries from the Sales department. Check for and resolve any anomalies before passing to the Enquiry Team, this will involve reviewing drawings and specifications.
• Monitor and chase enquiries through our system to ensure sales/customer receives quotation in a timely manner.
• On receipt, process sales orders completing an initial review against the quotation ensuring any issues are resolved prior to releasing to Commercial team, accurate data entry is critical.
• Progress orders and keep customers up to date with changes.
• Manage and maintain customer database.
• Attend internal meetings as and when, participate in customer meetings as required, either on site or by teams.
• Follow up on customer NCR’s/complaints, keeping the customer and your manager informed.
• Create departmental KPI’s, monitor OTD, customer complaints, customer positives and send out periodic customer satisfaction surveys, reviewing, analysing, and creating reports.
• Support new customers with the completion of supplier questionnaires.
• General administration and reception duties, ensuring all calls are answered promptly and professionally.
• To cover your managers correspondence when necessary.
• Ensure that you always work safely and comply with the company Health & Safety requirements.

Requirements

• Good communication skills.
• Accurate data input skills.
• Knowledge of MRP/ERP systems and customer portals, (training on specific systems will be given)
• Knowledge of export documentation, incoterms, commodity codes, declarations etc.
• Good organisational skills and the ability to work unsupervised.
• Ability to work as part of a team and always deliver outstanding customer service.
• Knowledge of Lean Manufacturing, although training can be given.
• From time to time, you may be required to undertake other duties not detailed, but which will be within your capabilities.
• As and when the business requires, you may be asked to undertake reasonable overtime.

Company Benefits

• 24 days annual leave plus stats.
• 1 extra day’s holiday awarded at year 5,7 & 10.
• Company pension scheme provided – you do have the choice to opt out if you wanted to.
• Company pension.
• On-site parking.
• Sick pay.

Concept Resources are an equal opportunities employer.