///Customer Service Advisor // Cardiff //£23,000 - £28,000 // Hybrid Working Opportunity///

Yolk Recruitment are excited to be working closely with one of the UK's leading insurance companies to find friendly and driven Customer Service Advisors to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers. Their mission is to help anyone get the insurance they want and need. After 2 decades, they are passionate about understanding and valuing both their customers and staff.

What are the responsibilities?
* Communicate with customers via inbound phone calls to solve their questions and queries about their memberships and accounts in a timely manner, in line with the company SLA's.
* Build relationships with customers by listening to their needs and supporting them with the products and services that suit them.
* Contact customers to discuss their accounts, questions, and queries through outbound calls.
* Identify opportunities for upselling certain packages and products that are suitable and relevant to the customer, and take the required payments.
* Work closely with other team members to ensure that all customer requirements are consistently met.
* Complete general administration duties including managing inboxes and updating various databases and systems.

What are the skills/experience needed?
As a bright customer service advisor, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers and members. You will also have:
* Excellent communication and listening skills, with people at all levels.
* A keen eye for detail and the ability to work under pressure.
* The drive to learn and progress within a role and team.
* Excellent IT skills, including Microsoft Office.
* A friendly and supportive attitude toward both other team members and customers.

What are the benefits?
* Salary between £23,000 - £28,000 depending upon experience.
* Opportunity for Hybrid working after probation.
* Excellent training and development opportunities within the business, supported by encouraging team members and managers.
* Health Cash Plan, 24/7 EAP, Perkbox Benefits, and regular social activities and plans.

How to Apply
Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Olivia Reed.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.