Role: Customer Service Administrator
Location: Colne

Salary: up to £26,000 per annum

Hours: Mon – Fri 9am- 5:30pm

Tailor Made are excited to be working with a well-established, dynamic distributor of
They are seeking an Customer Service Administrator who possesses the following skills and qualifications.

You will be responsible for the processing of online, email and phone orders from existing customers and dealing with email and phone enquiries relating to deliveries, spare parts and returns on a day-to-day basis. Full training will be given.

The Role:

• Processing online, email and phone orders
• Ensuring all information in inputted on the system
• Answering telephone and email enquiries
• Resolving customer complaints and queries
• Assistant in any technical questions where needed
• Providing sales quotes for potential clients and processing sales orders
• Chasing feedback from clients regarding quotes
• Gain the trust and respect of existing clients through effective communication and administration
• Hitting monthly/yearly individual and team targets
• Finding new business opportunities from existing customers

About you:

• Prior experience in customer service is essential
• Exceptional communication, problem-solving, and relationship-building skills.
• A personable phone demeanour with a knack for empathetic customer interactions.
• Proactive and motivated with a sense of humour, fostering a positive team environment.
• Collaborative mindset with strong computer proficiency, including experience with office software and CRMs.

For more information, contact Charlotte Sinar

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.