Customer Service & Despatch Coordinator

Salary: Circa £23,500 - £25,000 (FTE) depending on experience
Location: Steeton, BD20
Hours: 8:30 AM - 3:00 PM, Monday to Friday (with some flexibility, school hours considered)

Our client, an award-winning bakery manufacturer founded in 1899, is seeking a Customer Service & Despatch Coordinator to join their team.

The Position:

This is an exciting opportunity for a methodical, bright individual with a keen eye for detail who can take responsibility for the order processing and despatching of goods from our manufacturing plant. You will play a key role in achieving right-first-time shipment performance and ensuring smooth customer service operations.

Key Responsibilities:

• Processing customer orders and sending out order confirmations.
• Despatching orders and booking in orders from customers.
• Arranging transport and organising haulage logistics.
• Processing delivery notes and filing all relevant paperwork, including picking lists and order confirmations.
• Dealing with customer queries promptly and efficiently via phone, email, and other communication methods.
• Logging claims for missed or lost deliveries with the delivery company and ensuring deliveries are on track.
• Liaising with van sales representatives to coordinate delivery areas for the following week.
• Answering telephones, handling enquiries, or transferring calls to the relevant person/department.
• Collaborating with relevant departments to ensure smooth operations.

Ideal Candidate Attributes:

• Professional telephone manner and strong customer relations skills.
• Excellent time management and the ability to prioritise workloads efficiently and effectively in a fast-paced environment.
• Strong computer skills, including proficiency in Microsoft Word and Excel.
• Methodical, with excellent analytical, communication, and decision-making skills.
• Ability to plan, organise, and communicate at all levels within the business.
• Experience in a similar role within a manufacturing business is highly desirable.

This role would ideally suit an individual with prior experience in customer service and despatch coordination, particularly within a manufacturing setting. If you feel you have the relevant skills and experience, please send your CV by return to (url removed).

Apply now to join a reputable company and make a significant impact in this essential role!