CUSTOMER SOLUTION AND SALES ADVISOR - TEMP TO PERM

MONDAY - FRIDAY / 37.5 HOURS PER WEEK

£11.79 PER HOUR + COMMISSION – OTE UP TO £28,000

STARTING ASAP

DE21 – DERBY

We are currently recruiting for a Customer solution and sales advisor individual. This role plays a crucial role in ensuring client satisfaction and engagement.

Handling customer enquiries, addressing any queries, resolving issues and providing an end solution.

Responsibilities of the role

• Actively reaching out to clients through outbound calls, engaging them to understand their needs, and uncovering sales opportunities.
• Utilizing a consultative selling approach by evaluating customer needs and booking internal appointments for tailored product demonstrations.
• Delivering expert guidance and personalised recommendations to help clients make informed decisions.
• Managing inbound calls efficiently, directing clients to relevant departments, and ensuring a seamless customer experience.
• Maximizing revenue through upselling and crossselling, promoting additional services and solutions that align with client needs.
• Building and maintaining strong relationships with both new and existing clients to foster loyalty and repeat business.
• Accurately updating the internal database with client information while adhering to compliance regulations.
• Consistently hitting and surpassing sales targets, achieving both individual and team KPIs to drive business growth.
• Ensuring data accuracy and integrity, keeping client information upto-date to facilitate efficient sales processes and long-term engagement.

 Key skills required:

• Excellent communication skills
• Good attention to detail
• Being able to work as a individual and part of a team
• Supporting staff around you
• Good IT skills