CLIENT SERVICES EXECUTIVE - TEMP TO PERM

MONDAY - FRIDAY / 37.5 HOURS PER WEEK

£11.79 PER HOUR + COMMISSION – OTE UP TO £28,000

STARTING ASAP

DE21 – DERBY

We are currently recruiting for a Client services executive individual. This role plays a crucial role in ensuring client satisfaction and engagement.

Handling customer enquiries, addressing any queries, resolving issues and providing an end solution.

Responsibilities of the role

• Outbound Client Engagement, proactively reaching out to clients to understand their needs and schedule internal appointments for tailored consultations
• Consultative Sales Approach to identify the most relevant products and solutions that align with client requirements
• Providing expert, personalized advice to ensure clients make informed decisions that meet their specific circumstances
• Inbound call handling to manage incoming client inquiries and direct them to the relevant departments, ensuring smooth transitions and client satisfaction
• Upselling and CrossSelling promoting additional services and products to enhance the client experience and increase revenue
• Building and nurturing longterm relationships with both new and existing clients to encourage repeat business and loyalty
• Maintaining upto-date client records in the internal database while adhering to compliance guidelines
• Consistently meeting and exceeding individual and team KPIs, contributing to overall business growth.
• Ensuring all client information is accurate and upto-date, facilitating seamless communication and service delivery.

Key skills required:

• Excellent communication skills
• Good attention to detail
• Being able to work as an individual and part of a team
• Supporting staff around you
• Good IT skills