General Responsibility

Working within the Operations Department providing support to the Client Management teams for proactive management of a portfolio of clients.

To deliver exceptional client service, maintain internal and client relationships and effectively identify any risks to prevent loss of income and reputation to our business.

Responsibilities

Debtor Receipts

• To ensure that all collections are receipted onto the debtor accounts daily via the operating system.
• To ensure the allocation of receipts are accurate and the correct remittances have been received and saved to the database.
• To ensure all cheque receipts are paid into the designated bank account daily.
• To ensure the suspense account is reviewed regularly and liaise with Credit Controllers, debtors and the Client to obtain allocation details to ensure this account is kept to a minimum.
• Email the operations team daily with details of any unidentified and unallocated receipts from that day which has been posted to the suspense account
• To liaise with Credit Controllers, Debtors and Clients regarding all cash receipt and allocation queries.
• Collating and raising documentation for debtor refunds and processing these once approved through the operating system.
• To process any authorised cash transfer requests received from the Operations team.
• To take card payments over the phone and log accordingly.

Reconciliations

• To complete the daily reconciliation of cash receipts to the bank statements (All bank accounts).
• To complete the daily reconciliation of all C3 cash receipt / collection transactions/postings to the bank and funding facility.

Sales Ledger Management

• To ensure when remittances are received details and follow up dates are entered onto the customer ledger on the operating system along with verification notes.

Risk Management

• To ensure the security of funds at all times, minimising client losses and bad debts.
• To provide regular feedback to the Client Executives and Client Managers about any issues that may impact upon security or client retention (i.e mis-allocations, returned cheques, payments made by a 3rd party).

Printers / Reports / Post

• All post to be collected, opened and distributed upon receipt.
• Collating, distributing and saving any daily/weekly/monthly & adhoc reports for the Operations team as directed.
• Preparing and sending new customer letters and statements as and when requested.
• Ensuring printers are running correctly and loaded with paper.
• Other general office duties as requested.

Maximise Income and Added Value

• To identify and introduce new business opportunities where appropriate.