Who are entrustIT Group

Founded in 2006, entrustIT Group was formed by two brothers with extensive experience in large-scale enterprise IT. Recognising the power of technology to empower businesses of all sizes, they set out to create a tailored and accessible approach to mid-market companies. 

Over the years entrustIT Group has grown and evolved significantly with the company continuing to deliver innovative solutions for a growing market. 

Through acquisition entrustIT Group today comprises of a network of three core businesses now spanning the South and Southeast. This enables us to seamlessly unite the nurturing support of local presences with the collective expertise of a Group entity.  

Role in Brief

Based at our East Grinstead office the role will involve supporting customer infrastructures for multiple clients across the region.

The role involves using high quality tools, working in an office-based team, addressing varied customer technology challenges with a focus on delivering high quality work and enhancing infrastructure environments. 

Candidates will have experience in designing and implementing technical solutions with strong experience of technical troubleshooting and problem solving. In addition, as part of this role, the individual will be expected to deal with any system issues as and when they occur.

• Administering customer infrastructures
• Recommending and delivering improved IT infrastructure systems
• Demonstrating the ability to troubleshoot and resolve complex issues
• Experience in either 3rd line, field or projects 

Key Responsibilities

• Handle escalated calls from IT Help Desk
• Understanding a client's IT infrastructure and make changes safely and effectively to meet their business goals (whether remotely or on site)
• Management of relationships with third parties for any escalated tickets
• Keep operational documentation up to date
• Research, recommend and plan infrastructure systems
• Travel to client sites in the region when needed

Required Skills

• A strong desire and focus on continued improvements and personal development
• A desire to be part of an overall team and achieve team goals
• Strong communication skills including liaising with organisations leaders and stakeholders
• Excellent problem-solving skills, and in a logical manner
• Able to manage projects and manage risks
• Proven ability to work under pressure and with other team members
• Strong time management and self-motivation skills
• Keeping up to date with current industry trends and emerging technologies, best practices
• Full driving licence

Required Experience

• Minimum 3 years' experience supporting IT infrastructures for organisation with 25-500 users
• CompTIA qualifications, past apprenticeship success
• Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veaam
• Maths and English qualifications equivalent to GCSE C or above

Desirable Experience

• Delivering multiple IT Infrastructure change projects in a Microsoft based operating environment
• Cloud services such as Microsoft 365, operating and delivering modern workplace services and tools
• Virtual Apps and Desktops (Citrix, Microsoft)
• Microsoft Exchange (any supported versions)
• Virtualisation knowledge - Hyper-v, XenServer, VMware
• Local and area networking
• VoIP systems
• Benefits 
• Working for an established MSP
• Friendly working environment
• Competitive Salary

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including 3rd-line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd-line Support, 2nd-line IT Technician, 2nd-line Service Engineer, and IT Engineer, may also be considered.