Technical Support Representative – Peterborough – Up to £35/hr – Inside IR35

Do you possess technical knowledge of diesel engines and experience in support or service account management? Jonathan Lee Recruitment is helping one of the world’s leading manufacturers of off-highway machinery and diesel and natural gas engines find a Technical Support Representative and the hybrid role comes with a contract rate of £35.00 per hour.

A position has become available for a Technical Support Representative (known as a Product Support Rep - PSR) within the Product Support team within IPSD. As the PSR you will contribute to enhanced customer loyalty through effective understanding of the distribution network, dealer network and direct Original Equipment Manufacturer (OEM) customer base.

You will provide the distribution team with critical customer requirements that need to be addressed to ensure distributor product support growth through effective service capability and efficiency in each market segment. You will be recognised as the lead in customer issue management from a Product Support perspective.

Job Responsibilities and Duties:

• Accountable for identification, analysis and resolution of needs and problems in assigned territory
• Develop and meet expectations; deliver results, identify and recommend alternative courses of actions, make timely decisions
• Advise on and recommend ways to enhance customer loyalty
• Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc
• OEM Product Support account management
• Distributor and dealer product support account management
• Customer issue resolution lead
• Warranty management/adjudication

To apply for this Technical Support Representative role, your soft skills, expertise and experience could include:

• A university degree or equivalent experience in a related role
• Technical knowledge/understanding of diesel engines
• Previous customer interaction at a high level
• 6 Sigma experience
• Managing conflict
• Commercial experience

You'll receive an excellent contract per-hour rate of £35.00 in return for your knowledge, expertise and flexibility.

We'd love you to apply for this contract hybrid Technical Support Representative job in Peterborough, and we're waiting to hear from you. Please contact Jonathan Lee Recruitment today.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.