Helpdesk Manager

Location: Coventry, United Kingdom

Working Hours: 40 hours per week Monday - Friday

Salary: Dependant on experience + bonus scheme

Career Progression +- Flexible Hybrid Working

As a Helpdesk Manager you will lead a dedicated team responsible for managing client enquiries and coordinating service delivery. Your role will involve liaising between our operational teams and clients, ensuring efficient handling of ad hoc job requests and maximizing sales opportunities. This position is crucial in supporting our growth strategy by driving additional sales through proactive client engagement and effective team management.

Working for UK & Europe's leading provider of grounds maintenance and landscape creation services. We are dedicated to enhancing the natural environment and supporting sustainability initiatives. Our Coventry office plays a pivotal role in delivering exceptional service to our corporate clients across various sectors.

Why Choose Us:

Empowerment and Career Advancement: Flourish in an environment that recognises and values your expertise, offering ample scope for autonomy to innovate and lead novel processes within an expanding team.

Emphasis on Work-Life Balance: Your well-being matters to us; hence, we provide access to comprehensive well-being services, including hybrid working arrangements aimed at fostering a positive work-life equilibrium.

Dedication to Sustainability and Innovation: Join an organisation deeply committed to sustainability, where accountability is integral to our core principles of People, Planet, and Performance, providing a unique platform to effect meaningful change.

Established Client Relationships: Leverage our longstanding client partnerships, fostering atmosphere of trust and collaboration as we collectively strive for success.

Key Responsibilities:

• Lead and develop the Helpdesk team to ensure exceptional performance in managing client enquiries and service delivery.
• Coordinate the prompt and effective delivery of ad hoc jobs, liaising with internal teams and subcontractors to meet client specifications and deadlines.
• Identify and capitalize on sales opportunities from site inspection reports and seasonal campaigns.
• Collaborate closely with Key Account Managers and Contract Managers to generate new business and expand existing client relationships.
• Maintain a high standard of customer communication, handling complaints promptly and professionally.

Qualifications & Experience:

• Proven experience in team management within customer-facing or sales roles.
• Strong commercial acumen with a track record of proposing and closing sales.
• Experience using CAFM systems such as elogbooks, Verisae, or Bellrock would be advantageous.
• Excellent communication and relationship-building abilities with a collaborative and proactive in driving initiatives and taking responsibility.

Interested in Joining Our Team?

If you identify with the essence of this role - apply now! Our recruitment team will be in direct contact with all successful candidates to discuss the subsequent steps.

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