Helpdesk Executive

Location: Coventry, UK

Working Hours: Full-Time Monday-Friday - Hybrid Working Available

Salary: Competitive salary + Bonus Structure

Are you a proactive and detail-oriented professional looking to make a significant impact in a dynamic business environment? A Helpdesk Executive is a key role in our business. Join our team to support service delivery to corporate clients, ensure smooth communication, submit attendance evidence, and identify site improvements. Help drive business growth by achieving targeted additional site sales. If you're sales-oriented and client-focused, we want you on our team!

Why Join Us?

• Collaborative Team Environment: Be part of a dedicated team of professionals supporting the delivery of top-tier services to corporate clients, ensuring smooth communication and effective service coordination.
• Growth Potential: We're committed to fostering your professional development, offering opportunities for advancement and skill enrichment within the helpdesk and client service domains.
• Impactful Contribution: As a Helpdesk Executive, your role directly influences client satisfaction and business growth by identifying site improvements and achieving targeted additional site sales.
• Supportive Workplace: Our culture is built on support, teamwork, and mutual respect, fostering an environment where your contributions are recognised and valued.

Key Responsibilities

• Customer & Enquiry Management: Efficiently handle enquiries, address customer and site team needs, arrange ad hoc jobs, and ensure all administrative tasks are completed with timely progress updates.
• Collaborative Project Delivery: Work closely with in-house teams, sub-contractors, and account managers to deliver projects within specifications and budget, while hitting performance targets and generating new client opportunities.
• Sales Optimization: Maximize sales from site inspections, seasonal campaigns, and proactive client engagement, ensuring competitive quotes for subcontracted work and delivering exceptional service.
• Exceptional Customer Communication: Maintain high standards of written and verbal communication, manage and resolve complaints promptly, monitor feedback for trends, and report valuable site observations to promote our services.
• Health & Safety Compliance: Prioritize and schedule work activities in line with contract requirements, adhere to health and safety protocols, and report any concerns to the Helpdesk Manager.

Requirements

• Experience & Skills: Customer-facing and/or sales experience with a proven ability to close sales and contribute effectively within a team. Commercial acumen and familiarity with CAFM systems like eLogbooks, Verisae, and Bellrock are advantageous. Proficient in collating information and preparing performance reports.
• Personal Qualities: Highly organised and driven professional with a pragmatic, can-do approach. Exceptional listening and communication skills. A collaborative team player who takes initiative and enjoys responsibility. Strong relationship-building skills with a commitment to personal development and a passion for the natural environment.

If you're prepared to thrive in client service and join our team, we invite you to apply! Take the next step by applying for the Helpdesk Executive position and start your journey of opportunity and professional growth with us.

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