Administrator /
Posted 12/07/2024 by Dynamite Recruitment
Administrator / Complaints Administrator
Location : Eastleigh / Hybrid after training
Hours of work : Monday to Friday , 37 hours , Full time
Salary : £27K pro rata
Duration of assignment : This is a temporary assignment for at least 3 months
Start date : immediate start required
Dynamite recruitment is working in partnership with a very well-established organisation who are looking for someone to help within their complaints / customer resolutions team as an administrator
The team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Team are also responsible for ensuring that issues that could affect other customers are identified and fed back.
Therefore, the Customer Relations Administrator will support the team by managing a busy email inbox, logging, triaging and allocating cases, preparing information to support complaint investigations, and completing other administrative tasks as required.
As an Administrator your daily tasks will include :
- Management emails and a busy inbox
- Effectively manage contact from internal and external stakeholders ensuring that responses are provided within agreed timeframes
- Processing BAC’s payments promptly in line with Audit requirements
- Speaking to customers by phone, as and when required, in response to service enquiries
- Manage excel spreadsheets
- General system administration including triaging, logging and closing complaints and maintain good quality data on the system
- Support senior complaint administration including collation documentation and attend customer meetings to produce detailed and accurate minutes
- Collate information to support Ombudsman Investigations and respond to Ombudsman Enquiries
- Collate information to support Data Protection, Legal and Insurance Team requests
- Conduct customer satisfaction surveys by text and phone following completion of Stage 1 and Stage 2 of Abri’s complaint process
The ideal administrator / Complaints Administrator will have / be
- Attention to detail and highly organised
- Strong capability and resilience to deliver multi-stream workloads, taking account of changing circumstances and priorities.
- Strong IT skills including MS excel, outlook and word
- Previous experience in a dynamic, reactive role is essential at an Administration level
- An understanding of operating in a Regulated/legal or Compliance environment is desirable
- Excellent Communication, including strong skills in letter writing
- Ability to analyse numerical data, verbal data, and other information and make clear
- Will be available immediately
INDE
- Type:
- Temporary
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 1538552
- Job ID:
- 221994413
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