Customer Service Team Leader

Full-time, permanent

Location: Stratford, London

Salary: £28,000 - 30,000 + Excellent progression and benefits that are regularly reviewed

Benefits & Perks:

• Working for a world leader in their field (with presence in over 60 countries)
• Short and long-term incentives
• Healthcare benefits
• Learning opportunities
• Mobility opportunities
• Life insurance
• Volunteering opportunities

The ideal candidate will have:

• Confident and clear communication skills across all channels
• Demonstrated ability to work in a fast-paced, customer-facing environment
• Willingness to learn about the industry, products, and customer needs

The role in a nutshell:

As a Customer Service Team Leader, you will play a crucial role in maintaining and improving service levels to enhance customer retention and identify new opportunities. Your responsibilities will include:

• Planning and organising the Customer Service team to ensure all processes are adequately covered and service is at the agreed level.
• Leading daily meetings with the team to provide guidance and support.
• Sharing knowledge, experience, and information with team members.
• Identifying staff shortages and arranging appropriate cover.
• Collaborating with others to achieve team objectives.
• Motivating, coaching, and supporting the team to achieve their goals.
• Providing regular feedback and recognition.

For a comprehensive job description reach out to the Adecco Romford team (Anna, Alex or Denise).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.